Do you provide sewer or electric power?

No, Big Park Water Company (BPWC) only provides water service to the majority of residents in the Village Of Oak Creek.

The sewer company is Big Park Improvement District: 928-443-9484.
Electric service is provided by APS: 928-634-2246
Gas service is provided by Unisource: 928-634-5555

What is “My Account”?

“My Account” is a new feature for customers to view their current bill, past bills, water usage history, and make a payment.

Have you received my payment?

To find out if Big Park Water Co. has received your payment you can log on “My Account” and see all your past transactions or call 928-284-2298 between 9 a.m. and 3 p.m., Monday through Friday, excluding Holidays, email us at: info@bigparkwater.com or by using our Contact Us page.

What are the requirements to establish water service?

Customers are required to provide the following information when applying for water service:

1. We must have a signed BPWC Service Agreement from all customers before we can start water service. The completion of the Service Agreement can be performed on-line by clicking the Start Service button above or you can click “Display & Print Service Agreement” to open a new Service Agreement that can be printed and after signing, sent to us via Fax or US Mail.  See “How do I establish water service for my residence or business?” below for more information.
2. All customers must provide a copy of his/her Driver’s License.  In the case of an on-line application, please copy or scan your driver’s license and US mail or Email that copy to Big Park Water Co. prior to your in service date.  If you have any questions regarding this requirement, please call our office at 928-284-2298 Monday through Friday.
3. Customers are required to pay a Deposit as follows:
   • Residential customers renting a house or apartment are required to pay a $65.00 deposit (subject to change).
   • Homeowners may be subject to a deposit.
   • Commercial customers are required to pay a deposit ranging from $100 to $300 depending on the nature of their business. The deposit schedule for commercial customers is available by calling the office.

   Pay a $25.00 plus tax establishment fee each time a new account is set up.

How do I establish water service for my residence or business?

We have documentation that needs to be completed. Please allow at least two business days. Water service can be started on Monday thru Friday only.  There are four ways to establish service:

1. Come into the office at 45 Castle Rock Rd., Ste. 4, Sedona, (Google map) Monday thru Friday between 9:00 AM and 3:00 PM.
2. Call Big Park Water Company at 928-284-2298 Monday thru Friday between the hours of 9:00 AM and 3:00 PM, and we will fax you the documents.
3. Click on the Start Service button above to open an on-line form that must be completely filled in, signed electronically and submitted to us for processing. Please note a copy of your driver’s license must be received by Big Park Water via E-Mail or US Mail prior to the establishment of service. The new service deposit can be paid by calling the Big Park Water office with a valid credit card number.
4. Click “Display & Print Service Agreement” to open a new window with a blank Service Agreement that can be filled in, printed and after signing, sent to us via Fax or US Mail.  Please note a copy of your driver’s license must be received by Big Park Water via E-Mail or US Mail prior to the establishment of service. The new service deposit can be paid by calling the Big Park Water office with a valid credit card number.

Please call Big Park Water Company at 928 284-2298 if you have any problems with the on-line Start Service, printable Service Agreement, scanning your driver’s license or sending the information to us.

How do I discontinue water service for my residence or business?

There are four ways to discontinue service, which can only be done on Monday thru Friday:

1. Visit our office at 45 Castle Rock Rd., Ste. 4, Sedona, (Google map) Monday through Friday between 9:00 AM and 3:00 PM.
2. Call Big Park Water Company at 928-284-2298 Monday thru Friday between the hours of 9:00 AM and 3:00 PM, and we will fax you the documents.
3. Click on the Stop Service button above to open an on-line form that must be completely filled in, signed electronically and submitted to us for processing.
4. Click “Display & Print Service Agreement” to open a new window with a blank Service Agreement that can be filled in, printed and after signing, sent to us via Fax or US Mail.  Use the “Off” field to indicate you wish your service turned off and the “Date Service to Begin/End” field to specify the last date of your service.

Please call Big Park Water Company at 928 284-2298 if you have any problems with the on-line Stop Service or printable Service Agreement.

Will my deposit be refunded to me?

Your deposit will be refunded to you as a credit on your water bill after one year, if you have paid your bills on time (defined as no late payments or penalties during one year), along with 6% interest.

How can I change my mailing address for billing purposes?

You can change your mailing address by one of the four methods below:

1. Log on to “My Account” and click the feature Account Preferences on the top menu bar,
2. Call 928-284-2298,
3. Fax 928 284-1974,
4. Email us at: info@bigparkwater.com,
5. or use our Contact Us page to provided us with the changes. Please let us know the name on the account, the account number, old address and new address. Please also provide us with a new phone number.

How can I pay my bill?

There are four ways you can pay your bill:

1. Click the Pay Online Button top right of our website.
2. Credit/Debit Card or Checking Account Automatic Payments.
   
   • Please register your account at bigparkwater.com, then click on “I want to set up autopay” or call the office at 928-284-2298 Monday through Friday between 9:00 AM and 3:00 PM.
3. Bring your cash or check payment into our office, 45 Castle Rock Road Suite 4, Sedona, 86351. Please bring the entire bill with you so we may properly credit it to the correct account.
4. Mailing your payment – Enclose the detachable right hand portion of your bill along with a check or money order and mail it to: 45 Castle Rock Rd., Ste. 4, Sedona, AZ 86351 or P.O. Box 20459, Sedona, AZ 86341.

Is there a charge for paying a bill by Credit Card Automatic Payment or Direct Bank Payments?

There is no fee charged by Big Park Water Company for paying your bill by either of these methods.

My water bill seems too high, what could be the reason?

The two most common reasons are:

1. The landscape irrigation system, due to a change in the duration and frequency of your watering or a problem with the system. Problems might be leaking valves, broken sprinkler heads, or broken pipes.
2. A leaky toilet.

Please be aware that our personnel are NOT permitted to enter customer private property to repair leaks, check your water softener, or fix other water-related problems.  You must call a plumber to correct such items.

I had a high bill because of a water leak. Can I get an adjustment on my bill?

Unfortunately, Big Park Water Company cannot be responsible for the maintenance or operation of water pipes on private property. Therefore, the customer will be responsible for the bill.  If you are unable to pay the entire bill by the due date, please call our office, 928-284-2298, between 9:00 AM and 3:00 PM to make payment arrangements.

I am experiencing low water pressure. What is the cause?

The most common cause is a malfunctioning pressure regulator. The pressure regulator may need to be replaced. The pressure regulator is most likely located 18″ behind the meter box on the customer’s property.

Why do I have to pay $47.85 a month for a one inch meter?

We are following the rules imposed by the Sedona Fire District which state that homes which have fire sprinkler systems must install a one inch meter. The minimum monthly cost of a one inch meter is $47.85 as per the BPWC tariff as approved by the Arizona Corporation Commission.

Do we have sufficient water supplies?

Yes. In March 2009, The Arizona Department of Water Resources (ADWR) granted both Big and Little Park’s applications for designation of having “Adequate Water Supplies.” Basically, this means that both companies have sufficient water supplies to last 100 years based on our companies’ pumping capacity, infrastructure, hydrologic data and forecast demand in the Village of Oak Creek (Big Park.)