Big Park Water Company

JOB TITLE: Meter Reader & General Maintenance Field Service Tech

EMPLOYMENT TYPE: Full-Time

SUMMARY DESCRIPTION

Reads, records and reports water meters readings using a hand-held meter reading computer; interacts with customers and addresses questions; reports abnormal or suspicious meter conditions or usage patterns; makes field repairs to meters; and performs related duties as assigned by supervisor. Primarily work will be focused around meter reading, general maintenance of company assets as well as weekend On Call Service. The position will be full time with benefits, 401K and Heath Insurance. Must be available a majority of weekends of the year to be On-Call. Work performed in the Village of Oak Creek.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Applicants may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Read meters of all sizes and accurately record consumer water usage in accordance with an assigned schedule and route; uses maps to establish a systematic route; enters meter readings into a hand-held meter reading computer; ensures accuracy of readings.
• Recheck meter reading to ensure quality and to verify any potential concerns for the customer.
• Visually observes meters for signs of tampering and reports inoperative, leaking, malfunctioning, or damaged meters and registers; tags property; reports possible violations of backflow prevention.
• Periodically answers general questions regarding meter reading or other utilities-related subjects.
• Makes field repairs to water meters and performs routine maintenance; pulls meters for calibration; cleans brush, dirt or shrubs away from meter boxes using appropriate equipment and tools; generates requests to Maintenance and Operations for larger repairs.
• Suggests changes to improve routing and meter location information.
• Locates water meters for work and construction crews.
• General maintenance of well yards, hydrants and valves.
• Assist in new service and meter installations.
• Assists in making emergency repairs to water mains.
• Performs related utility duties as required.
• Weekend On-call Service Tech will visit each site daily to read record and visually inspect equipment for signs of failure.
• Respond to customer calls on the weekend related to emergency responses. Responses would include; turn water on or off for customer, determine cause of low pressure, or respond to main or service line breaks.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operational characteristics of general maintenance and construction equipment and tools used in work activities.
• Operational characteristics of hand held and meter reading equipment.
• Ability to read a map.
• Understand the geography of the area and location of meters.
• Principles of quality customer service.
• Basic mathematical principles.
• Modern office procedures, methods, and equipment including computers.
• Principles and practices of record keeping and reporting.
• Occupational hazards and standard safety practices.
• Safe driving principles and practices, includes having a valid driver’s license in good standing.

Ability to:

• Operate a hand-held meter-reading computer.
• Safely operate a motor vehicle.
• Accurately and efficiently, record meter readings.
• Interpret and apply policies, procedures, laws, and regulations pertaining to meter reading programs and functions.
• Read maps and follow a prescribed route and schedule.
• Perform mathematical calculations at a level necessary for successful job performance.
• Respond to requests and inquiries from customers.
• Work independently in the absence of supervision.
• Maintains records used in the course of work.
• Knowledge to use hand tools, shovel and other tools, safely and effectively.
• Utilize standard office equipment including computers and related software applications.
• Ensure adherence to safe work practices and procedures.
• Learn and apply new information or new skills.
• Follow oral and written instructions.
• Understand and carry out oral and written directions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work cooperatively with others.

Applicant Must:

• Must live within 40 minutes of the office.
• Must be available for call outs, evenings, holidays & weekends.
• Pre-employment testing is required, to include, but not limited to, drug screening and background check.

Education and Experience Guidelines – Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: Equivalent to the completion of the twelfth grade.

Experience: One year of public contact experience is desirable. Utility or underground construction experience is desirable.

License or Certificate: Applicants must possess at a minimum a valid Class “D” Arizona driver’s license at the time of application.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work performed primarily outdoors while walking or driving, with occasional indoor office work. Constant exposure to: excessive noise from traffic while walking or driving; insects and animals in meter boxes. Frequent exposure to extreme temperatures, humidity, rain, snow; slippery or uneven surfaces and rough terrain; excessive noise, traffic. Work performed while working on embankments or inclines.

Physical: CONSTANT in and out of vehicle; walking meter routes; in a mostly outdoor setting with residential and commercial areas. Frequent bending, kneeling and stooping are encounter daily, along with balancing on hills, embankments and ledges; bending at the neck and waist to drive, read and perform low level work; reaching below the shoulder; pushing and pulling of materials/equipment into and out of the truck and of meter lids; fine manipulation, simple grasping and repetitive use of hands to use hand held processor, read meters and operate a computer; lifting and carrying of meter lids, sticks and other equipment weighing up to 50 pounds; driving to and from meter locations. FREQUENT kneeling, climbing; twisting at the neck and waist; power grasping to shovel, use a meter stick, lifting and opening the vehicle; lifting and carrying of meters and lids weighing up to 75 pounds. OCCASIONAL standing, crawling, and climbing to read meters and traverse hills, embankments and ledges; reaching above the shoulder; and lifting and carrying meter boxes and lids weighing up to 100 pounds.

Vision: See in the normal visual range with or without correction; vision sufficient to operate a vehicle and equipment; read computer screens, meters, and printed documents.

Hearing: Hear in the normal audio range with or without correction to listen for signs of danger, operate a radio/cell phone and communicate with others.