Employment Opportunity

Big Park Water Company

JOB TITLE: Customer Service Representative

EMPLOYMENT TYPE: Part-Time

SUMMARY DESCRIPTION

Big Park Water Company in the Village of Oak Creek is now accepting applications for a full time Customer Service Representative.  We are looking for the right individual who enjoys working with people. This individual will function as the company’s primary contact with the public, work directly with customers, and interact comfortably with the public over the telephone. They must have superior customer service skills, be detail oriented, self-motivated and organized. The ability to multi-task efficiently is an absolute MUST, and excellent computer skills ex: excel and Word, are required.

REPRESENTATIVE DUTIES

The following are some, but not all of the job responsibilities:

  • Greet customers when they come in to pay their water bills
  • Receive and screen calls and be personable with callers
  • Open, date stamp and distribute mail
  • Count in and reconcile out cash drawer daily.
  • Process credit card payments over the phone and in office.
  • Post customer payments to their accounts (checks, credit cards, & cash).
  • Reconcile posted payments to deposit batches.
  • Take service orders with appropriate fees from customers for new meters.
  • Process “Service Agreements” – Starts & Stops – online and in the office.
  • Process Service Orders in billing software.
  • Track Service Orders on Excel spreadsheet.
  • Assist as necessary in sorting, stamping and mailing weekly water bills to customers.
  • Dispatch service calls.
  • Respect and maintain the integrity of the office personnel and customers’ confidential information regarding privileged communication, confidential files, documents and communications.
  • Forward calls at end of day to Answering Service.
  • Responsible for maintaining all information in utility billing software programs; i.e., new customers, final bills, payments, etc.
  • Create correspondence using Microsoft Word

We offer a friendly working environment with a starting wage of $15.00 to $16.00/hour depending on experience.