Do you provide
sewer or electric power?
No, Big Park
Water Company (BPWC) only provides water service to the majority of residents
in the
The
sewer company is Big Park Improvement District: 928-443-9484.
Electric
service is provided by APS: 928-634-2246
Gas
service is provided by Unisource: 928-634-5555
Have you received
my payment?
To find out if
Big Park Water Co. has received your payment you can call 928-284-2298 between
9 a.m. and 3 p.m., Monday through Friday, excluding Holidays, email us at: info@bigparkwater.com
or by using our Contact
Us page.
How
do I establish water service for my residence or business?
We have documentation that needs to be completed. Please allow at least two business days. There are four ways to establish service:
1.
Come
into the office at
2.
Call
Big Park Water Company at 928-284-2298 between the hours of 9:00 AM and 3:00
PM, and we will fax you the documents.
3.
Click
on Service Agreement to download a PDF version that
can be printed and filled in by hand.
Send the completed Service Agreement to Big Park Water via US Mail or
FAX.
4.
Download
the Service Agreement, fill it in on-line and submit it
electronically to Big Park Water. To
submit the Service Agreement on-line, you must sign it electronically by
checking the appropriate check box on the form and by providing your
personal/unique Email address on the signature line. Please note a copy of your driver’s license must be received by Big Park Water
prior to the establishment of service.
The new service deposit can be paid by calling the Big Park Water office
with a valid credit card number.
Please
Note: If you have problems sending the
Service Agreement using the “Send Service Agreement” button on the form, please
use the “Save Service Agreement” button on the form instead to save the service
agreement to your hard drive (maybe your Desktop). After saving the service agreement to your
hard drive, open your Email service, create a new Email addressed to service@bigparkwater.com, attach the saved service
agreement and send. Please call Big Park
Water Company at 928 284-2298 if you have any problems with emailing the
service agreement.
What are the requirements to
establish water service?
Customers are required to provide the following information when applying for water service:
1.
All
customers must sign the BPWC Service
Agreement
which can be downloaded, filled in on-line, and sent to Big Park Water by US
Mail, Fax or Email. See “How do I establish water service for my residence or
business?”
above.
2.
All
customers must provide a copy of his/her
Driver’s License. In the case of an
on-line application, please copy or scan your driver’s license and
3. Customers are required to pay a
Deposit as follows:
a.
Residential
customers renting a house or apartment are required to pay a $65.00 deposit
(subject to change).
b.
Homeowners
may be subject to a deposit.
c.
Commercial
customers are required to pay a deposit ranging from $100 to $300 depending on the
nature of their business. The deposit schedule for commercial customers is
available by calling the office.
4. Pay a $20.00 plus tax establishment fee each
time a new account is set up.
How
do I discontinue water service for my residence or business?
There are four ways to discontinue service:
1.
Come
into the office at
2.
Call
Big Park Water Company at 928-284-2298 between the hours of 9:00 AM and 3:00
PM, and we will fax you the documents.
3.
You
can use the same Service Agreement used for establishing service to
indicate you wish your service be discontinued.
Click on Service Agreement to download a PDF version that
can be printed and filled in by hand.
Send the completed Service Agreement to Big Park Water via US Mail or
FAX.
4.
Download
the Service Agreement,
fill it in on-line and submit it electronically to Big Park Water. To submit the Service Agreement on-line, you
must sign it electronically by checking the appropriate check box on the form
and by providing your personal/unique Email address on the signature line. Use the “Off” field to indicate you wish your
service turned off and the “Date Service to Begin/End” field to specify the
last date of your service.
Please
Note: If you have problems sending the
Service Agreement using the “Send Service Agreement” button on the form, please
use the “Save Service Agreement” button on the form instead to save the service
agreement to your hard drive (maybe your Desktop). After saving the service agreement to your
hard drive, open your Email service, create a new Email addressed to service@bigparkwater.com, attach the saved service
agreement and send. Please call Big Park
Water Company at 928 284-2298 if you have any problems with emailing the
service agreement.
Will my deposit
be refunded to me?
Your deposit will be refunded to you as a credit on your water bill after one year, if you have paid your bills on time (defined as no late payments or penalties during one year), along with 6% interest.
How can I change
my mailing address for billing purposes?
You may call 928-284-2298, fax 928 284-1974, email us at: info@bigparkwater.com or use our Contact Us page to provided us with the changes. Please let us know the name on the account, the account number, old address and new address. Please also provide us with a new phone number.
There are five ways you can pay your bill:
1.
Credit
Card Automatic Payment – Authorizes us to charge your credit card monthly.
You can click here to download an
Agreement for Credit Card Automatic Payments
form which, when completed and
signed, can be mailed or hand deliver to our office.
2.
Direct
Payments (Auto Pay) – Authorizes us to bill you through a monthly
automatic withdrawal from your checking or savings account. You can click
here to download an
Authorization Agreement for Direct Payments
form which, when completed and
signed, can be mailed or hand deliver to our office. Please note: this agreement must
be accompanied by a cancelled check.
3.
Bring
your cash or check payment into our office,
4.
Mailing
your payment – Enclose the detachable right hand portion of your bill along
with a check or money order and mail it to:
5.
Use
our secure On-Line Make
Payment page to transfer to Pay Pal where
you can use any credit card or your Pay Pal account.
Is there a charge
for paying a bill by Credit Card Automatic Payment or Direct Bank Payments?
There is no fee charged by Big Park Water Company for paying your bill by either of these methods.
My water bill
seems too high, what could be the reason?
The two most common reasons are:
1.
The
landscape irrigation system, due to a change in the duration and frequency of
your watering or a problem with the system. Problems might be leaking valves,
broken sprinkler heads, or broken pipes.
2.
A
leaky toilet.
3.
Please
be aware that our personnel are NOT permitted to enter customer private
property to repair leaks, check your water softener, or fix other water-related
problems. You must call a plumber to
correct such items.
I had a high bill
because of a water leak. Can I get an adjustment on my bill?
Unfortunately, Big Park Water Company cannot be responsible for the maintenance or operation of water pipes on private property. Therefore, the customer will be responsible for the bill. If you are unable to pay the entire bill by the due date, please call our office, 928-284-2298, between 9:00 AM and 3:00 PM to make payment arrangements.
I am experiencing
low water pressure. What is the cause?
The most common cause is a malfunctioning pressure regulator. The pressure regulator may need to be replaced. The pressure regulator is most likely located 18" behind the meter box on the customer's property.
Why do I have to
pay $52.00 a month for a one inch meter?
We are following the rules imposed by the Sedona Fire Department which state that homes which have fire sprinkler systems must install a one inch meter. The minimum monthly cost of a one inch meter is $52.00 as per the BPWC tariff as approved by the Arizona Corporation Commission.
Do we
have sufficient water supplies?
Yes. In
March 2009, The Arizona Department of Water Resources (ADWR) granted both Big
and Little Park's applications for designation of having "Adequate Water
Supplies." Basically, this means that both companies have sufficient water
supplies to last 100 years based on our companies' pumping
capacity, infrastructure, hydrologic data and forecast demand in the